Privacy Policy

Last Revised: June 10, 2026
Noren Travel Japan, operated by Nakanishi Kousan Co., Ltd. ("we," "us," or "our"), respects your privacy and is committed to protecting the personal information you provide when using our website and travel services. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

We may collect the following information in the course of providing our travel arrangement services: your name, email address, telephone number, postal address, nationality, passport details, date of birth, dietary and accessibility requirements, religious requirements relevant to your trip (such as halal needs), travel preferences, and payment-related information. We collect this information directly from you through inquiry forms, email, telephone, or during the booking process.

2. How We Use Your Information

We use your personal information to respond to your inquiries, prepare travel proposals and quotations, make reservations for transportation, accommodation, interpreters, guides, and activities, provide multilingual and accessibility support, communicate with you before and during your trip, and comply with legal and regulatory obligations applicable to travel agencies in Japan.

3. Sharing of Information

To arrange your travel, we may share necessary information with third-party service providers such as airlines, railways, hotels, ryokans, transport operators, guides, interpreters, and activity partners. We share only the information required to deliver the requested services. We do not sell your personal information. We may disclose information where required by law or by competent authorities.

4. International Transfers

As we arrange travel within Japan for guests from overseas, your information may be transferred to and processed by service providers located in Japan. We take reasonable measures to ensure your information is handled appropriately.

5. Data Retention and Security

We retain your personal information only for as long as necessary to fulfill the purposes described above or as required by law. We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, or disclosure.

6. Your Rights

You may request access to, correction of, or deletion of your personal information, subject to applicable law. To make such a request, please contact us using the details below.

7. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyze site usage. You can disable cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date.

10. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:
Noren Travel Japan (Nakanishi Kousan Co., Ltd.)
Osaka Head Office: 3-3-5 Tenmabashi, Kita-ku, Osaka-shi, Osaka 530-8566, Japan
Tokyo Office: Nakameguro GT Tower 7th Floor, 2-2-1 Kamimeguro, Meguro-ku, Tokyo 153-0051, Japan
For inquiries regarding these provisions and various procedures, please contact us through the inquiry form below.